Terms and Conditions

1. Before you purchase a gift card, please ensure you have read the exclusions on what purchases can be made with the card. Each gift card can only be used to purchase specific items/goods.
2. All ASDA gift cards cannot be used at petrol station sites, ASDA cafés or concession stores or to purchase 1st stage baby milk, tobacco, stamps, e-cigarettes, gift cards, lottery, phone top-ups for online delivery passes.
3. You should treat your gift card like cash. Lost, faulty or stolen cards cannot be replaced unless they are registered on our website with your name and address. Please note that any gift card is not a cheque guarantee, credit or charge card and no interest is paid on card balances. Protect your balance by registering your card on our website asdagiftcards.com
4. If you lose your unused gift card and you have registered it with us, don't worry - we can provide a replacement card. The balance on your replacement card will be the same as the amount on your old card at the point you told us about the loss. Unfortunately, if your old card has already been used and there was a partial balance or no funds on it when you tell us, we will not be able to issue a replacement.
5. We cannot offer cash in place of the balance on a lost, faulty or stolen card. No change can be given on the cards or the balance on the cards exchanged for cash.
6. Subject to applicable exclusions, the gift card may be used online on groceries.asda.com, George.com as well as in any Asda stores in the UK (see exclusions).
7. The balance on the card may be used for purchases in full or part-payment at any time whilst the card is valid. Transactions may only take place at the checkout in our stores when the card is presented. The amount deposited or redeemed from a card will be shown on the till receipt which you should keep.
8. This card is valid for a period of 2 years from your last transaction. You will not be able to use your card after that date and any unused balance on the card will be lost.
9. Refunds are only available on gift cards which have been bought online at asdagiftcards.com and must be claimed within the time period set by the Consumer Contract Regulations. Your right to cancel an online card order starts when you place your order and ends 14 days from the date you receive the Asda Gift Card. To cancel an order that you have placed online give us a call on 0800 519 33 33, or send us a message.
10. Christmas Savings Card: You can save up to £280 on each card and we'll give you a special bonus in November. If you've saved £30 you'll get an extra £1, £80 you'll get £3 extra, £130 you’ll get £6 extra, £180 you’ll get £9 extra, £230 you’ll get £12 extra and if you've saved £280 or more we'll give you £15.
11. To qualify for the bonus on our Christmas Savings Card, you must have saved or spent funds from the 1st January to receive your bonus in November.
12. Please note, that Asda reserves the right to amend the terms and conditions that apply to a gift card at any time or discontinue the card scheme at any time.
13. Nothing in these terms and conditions shall affect your statutory rights.
14. Asda Stores will not keep money stored on cards separate from its own funds, save that, in accordance with the Digital Markets, Competition and Consumers Act 2024, all monies added to a Christmas Savings Card will be held on trust for you by a UK trustee, independent of Asda, until they are redeemed or returned to you. You can download a copy of the trust deed here.
15. The independent trustee is Apex Corporate Trustees (UK) Limited, 4th Floor, 140 Aldersgate Street, London EC1A 4HY. E: [email protected]. T: 0203 994 7200.
16. Card balances are not covered by the Financial Services Compensation Scheme or the Financial Ombudsman Service.
17. All Asda Gift Cards are issued by Asda Stores Ltd, Great Wilson Street, Leeds LS11 5AD.
18. In accepting these terms and conditions, you are confirming you have read, understood and accept any 3rd party card terms and conditions that may apply.